Médiation citoyenne des Basses-Laurentides also provides services to organizations and businesses.
Whether it be due to difficult relationships with certain service users or tension among employees, a mediator can help guide the people involved.

In fact, once the request is received, the mediator contacts you within a few days.
This first contact helps determine whether the service meets your needs. If so, an appointment is made for the first meeting.

Next, a preparatory meeting is held with each person individually. The mediator once again ensures that your involvement in the process is voluntary. They explain how the mediation meeting will unfold.They then prepare you for the mediation meeting by helping you identify what you want to communicate to the other person, and by understanding your needs and motivations. The mediator will try to prepare you for the reactions the other party may display, as well as their comments and needs. They will ask you about your expectations for the outcome of the mediation.

Finally, accompanied by the mediator, the people involved meet at the mediation meeting.
At this meeting, the people have a chance to express themselves, hear the other side’s point of view and move the discussion towards a search for solutions and understandings that are right for everyone.


*A face-to-face mediation meeting is not the only option. Other arrangements may be possible.


Workshops available

Médiation citoyenne des Basses-Laurentides offers workshops on conflict management and communication (certain charges may apply).

For requests or information, call us at 450-437-9903 or fill out the form.